Terms of service

TERMS AND CONDITIONS

 

Last updated: 11 February 2026

 

1. About Us

PoshPinnacle is a trading name of Sonak Media Ltd, a company registered in England and Wales (company number [insert if applicable]).

Registered office: Sonak Media Ltd, 5 Brayford Square, London, E1 0SG England, United Kingdom

Contact: support@poshpinnacle.com

Throughout these Terms, "we", "us" and "our" refer to PoshPinnacle / Sonak Media Ltd, and "you" refers to the customer.

We are an independent fashion retailer. All third‑party brand names, logos and trademarks displayed on our site remain the property of their respective owners. Use of these marks does not imply any affiliation, endorsement or sponsorship.

 

2. Your Agreement to These Terms

By accessing our website, browsing our products or placing an order, you agree to be bound by:

  • These Terms and Conditions,

  • Our Returns & Refunds Policy,

  • Our Privacy Policy, and

  • Any other policies or notices we link to or reference.

If you do not agree, please do not use our site or place orders.

Age requirement: You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order. By using our site, you confirm you meet this requirement or have consent from a parent or guardian if you are a minor.

 

3. How We Operate

We source products from trusted wholesale partners, including suppliers based in the European Union. Orders are typically fulfilled directly from our suppliers' warehouses to your delivery address.

You are buying from PoshPinnacle. Your purchase contract is always with us, not with our suppliers or the original brand owners. We are responsible for the sale, and you should contact us directly for any issues.

 

4. Product Information

4.1 Descriptions and images

Product descriptions, images, materials information and sizing are based on data provided by manufacturers and suppliers. We take reasonable care to ensure accuracy, but:

  • Colours may appear differently on different screens and devices.

  • Minor variations in fabric, finish or sizing between batches are possible.

  • We cannot guarantee that images perfectly represent the exact shade, texture or fit you will receive.

 

4.2 Availability and pricing

  • Prices are displayed in GBP (£) and include UK VAT where applicable. Prices do not include shipping fees or any customs duties (see Section 7).

  • Product availability and prices are subject to change at any time without prior notice, including after you place an order but before we confirm it.

  • We reserve the right to correct pricing or description errors at any time, including after an order is placed.

 

4.3 Stock and supplier restrictions

Our suppliers control inventory and may restrict certain brands or products from being sold to certain countries. If an item becomes unavailable after you order it, we will notify you and offer a refund or suitable alternative.

 

 

5. Orders and Payment

5.1 Placing an order

When you place an order, you are making an offer to buy the products at the price stated. We will send you an order confirmation email, but that does not mean we have accepted your order.

We accept your order (and the contract is formed) when we send you a dispatch confirmation or when the goods are shipped to you, whichever is earlier.

 

5.2 Right to refuse or cancel orders

We may refuse or cancel any order at our discretion, including where:

  • Products are out of stock or restricted by suppliers.

  • Pricing or product information was incorrect due to a technical or human error.

  • We suspect fraudulent, abusive or resale activity.

  • Payment cannot be authorised or verified.

  • You have breached these Terms on a previous order.

If we cancel an order after you have paid, we will refund the amount to your original payment method. We are not responsible for any consequential costs you incur (such as currency conversion fees).

 

5.3 Order limits

We reserve the right to limit quantities per person, per household or per order (for example, to prevent bulk buying or resale). Orders that appear to be placed by dealers, resellers or bots may be rejected.

 

5.4 Payment methods

All orders must be paid in full at checkout. We do not offer cash‑on‑delivery (COD) or payment on account.

Payment is processed securely via our payment provider. We do not store your full card details on our servers.

 

6. Shipping and Delivery

6.1 Shipping options and costs

At checkout, we display available shipping methods, estimated delivery times and costs based on your delivery address and order weight. You are responsible for selecting the option that suits your needs.

Shipping fees are calculated at checkout and are separate from the product price.

 

6.2 Delivery times

Any delivery dates or timeframes we provide are estimates only and are not guaranteed. Actual delivery times depend on:

  • Our suppliers' order processing times (typically 1–3 business days).

  • Courier transit times.

  • Customs clearance (for international orders).

  • Events beyond our control (weather, strikes, public holidays, etc.).

We are not liable for delays caused by third‑party carriers, customs authorities or force majeure events.

 

6.3 Your responsibilities

You must:

  • Provide a complete, accurate delivery address.

  • Be available to receive the parcel or arrange collection if delivery is attempted.

  • Ensure someone over 18 is available to sign for deliveries if the courier requires it.

 

6.4 Failed or returned deliveries

If a parcel cannot be delivered because:

  • The address you provided is incorrect or incomplete,

  • You refuse delivery,

  • You are repeatedly unavailable and the parcel is returned to sender, or

  • You fail to collect the parcel from a depot within the time allowed,

we reserve the right to:

  • Deduct all outbound and return shipping costs, courier storage fees, and any handling charges imposed by our suppliers (typically £5–£10 per order) from any refund due to you.

  • Cancel the order without refund if the costs exceed the order value.

 

6.5 Shipping refunds

Shipping fees are non‑refundable except where:

  • We cancel the entire order before dispatch, or

  • You exercise your legal right to cancel under the Consumer Contracts Regulations (see Section 8).

 

7. Customs, Duties and International Orders

7.1 Orders outside the UK and EU

If your delivery address is outside the United Kingdom or the European Union, your parcel may be subject to:

  • Import duties and taxes,

  • Customs clearance fees, and

  • Courier brokerage or handling charges.

These are set and collected by your local customs authority or courier. They are your responsibility and are not included in the product price or our shipping fees.

 

7.2 Refusal to pay customs charges

If you refuse to pay customs duties and the parcel is returned, abandoned or destroyed:

  • We may only refund you after deducting all unrecoverable costs (outbound shipping, return shipping, customs charges, supplier handling fees).

  • In some cases, we receive no refund from our suppliers, and we are not obliged to refund you in those circumstances.

 

7.3 Customs documentation

For international orders, our fulfilment partners or we will provide invoices and customs declarations as required. By placing an order, you authorise us to do so on your behalf.

 

8. Your Right to Cancel (UK Consumers)

If you are a consumer in the United Kingdom, you have the right to cancel your order under the Consumer Contracts Regulations 2013.

 

8.1 Cancellation period

You may cancel your order within 14 days of receiving the goods, without giving a reason.

To cancel, email us at 

support@poshpinnacle.com

 with your order number and confirmation that you wish to cancel.

 

8.2 Returning the goods

If you cancel:

  • You must return the goods to the address we provide, at your own cost, within 14 days of notifying us.

  • Goods must be unused, unworn, unwashed, and in their original condition, with all tags, labels, packaging, boxes, and dust bags intact.

  • You are responsible for any diminished value of the goods caused by handling beyond what is necessary to inspect them (as you would in a shop).

 

8.3 Refunds under the cancellation right

If you cancel within the 14‑day period and return the goods in acceptable condition, we will refund:

  • The price you paid for the goods, and

  • Standard delivery costs (if you paid for delivery).

We will process the refund within 14 days of receiving the returned goods or proof of return, whichever is earlier. Refunds will be made to your original payment method.

We may deduct from your refund:

  • Return shipping costs (unless the goods are faulty or we sent the wrong item).

  • Any reduction in the value of the goods caused by handling beyond inspection.

 

8.4 Exceptions

The cancellation right does not apply to:

  • Items made to order or personalised for you.

  • Sealed intimate or hygiene products (such as certain underwear or swimwear) that have been unsealed or used.

  • Items that have been worn, washed or damaged by you.

 

9. Returns and Refunds (Outside the 14‑Day Cancellation Right)

Our full Returns & Refunds Policy is available here.

In summary:

  • You may return eligible items within 30 days of delivery if you change your mind, subject to our Returns Policy terms and a handling fee.

  • Faulty, damaged or incorrect items can be returned free of charge if reported within 7 days of delivery.

  • All returns must be authorised by us in advance.

Please read the full Returns & Refunds Policy for details on eligibility, process, costs and timescales.

 

10. Faulty or Incorrect Goods

10.1 Your legal rights

Nothing in these Terms affects your statutory rights under UK consumer law. If goods are faulty, not as described or not fit for purpose, you are entitled to a remedy (repair, replacement or refund).

 

10.2 Reporting problems

You must inspect your order on delivery. If you receive faulty, damaged or incorrect goods, contact us at 

support@poshpinnacle.com

 within 7 days of delivery (based on courier tracking) with:

  • Your order number,

  • A description of the problem, and

  • Clear photos showing the issue.

 

10.3 Our process

We will investigate your claim and may request the item to be returned for inspection. If we (or our supplier) confirm the goods are faulty or incorrect:

  • We will arrange a replacement (if available) or issue a full refund including original delivery costs.

  • We will cover the cost of return shipping where the fault is confirmed.

 

10.4 Supplier inspection

Some claims require authorisation and inspection by our suppliers under their manufacturer warranty processes. This may take 10–15 business days. We will keep you informed throughout.

 

11. Limitation of Liability

11.1 What we do not exclude

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence.

  • Fraud or fraudulent misrepresentation.

  • Any other liability that cannot be excluded or limited under UK law.

 

11.2 What we limit

Subject to Section 11.1, we shall not be liable for:

  • Loss of profits, revenue, business, savings, data or goodwill.

  • Any indirect, consequential, special or punitive losses or damages.

  • Losses arising from events beyond our reasonable control (force majeure), including but not limited to:

    • Courier delays or failures,

    • Customs clearance delays,

    • Strikes, natural disasters, pandemics, cyber‑attacks, telecommunications failures, or supplier disruptions.

 

11.3 Cap on liability

Our total liability to you in respect of any one order or claim shall not exceed the total amount you paid for that order.

11.4 Third‑party products

We are not the manufacturer of the products we sell. To the fullest extent permitted by law, we are not liable for:

  • Manufacturing defects (though we will assist you in pursuing claims with manufacturers where appropriate).

  • Damage or losses resulting from misuse, improper care or failure to follow care instructions.

  • Inaccuracies in composition or care information provided by manufacturers.

 

12. Use of Our Website

12.1 Acceptable use

You may use our website only for lawful purposes. You must not:

  • Use the site for any illegal, fraudulent or unauthorised purpose.

  • Transmit viruses, malware or any code of a destructive nature.

  • Attempt to interfere with, disrupt or gain unauthorised access to our systems, servers or networks.

  • Scrape, harvest or collect data from our site using bots or automated tools without our written permission.

  • Reproduce, copy, sell or resell any part of our site, content or services without our express permission.

12.2 Account security

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Notify us immediately if you suspect unauthorised use.

12.3 Termination

We reserve the right to suspend or terminate your access to the site at any time if you breach these Terms or if we suspect fraudulent or abusive activity.

 

13. Intellectual Property

All content on our website (text, images, logos, design, software) is owned by us or our licensors and is protected by copyright, trademark and other intellectual property laws.

Third‑party brands: Product images and brand names are used to identify the products we sell. They remain the property of their respective trademark owners. We do not claim any affiliation or endorsement unless expressly stated.

You may view and use the site for personal, non‑commercial purposes only. You may not reproduce, distribute, modify or create derivative works from any content without our written permission.

 

14. Third‑Party Links and Tools

Our site may contain links to third‑party websites, payment providers, social media platforms or tools (e.g. product reviews, size guides).

We do not control these third‑party services and are not responsible for their content, accuracy, availability or practices. Use of third‑party services is at your own risk and subject to their own terms and privacy policies.

 

15. User Content and Reviews

15.1 Submitting content

If you submit reviews, comments, photos or other content ("User Content") to our site:

  • You grant us a worldwide, non‑exclusive, royalty‑free licence to use, reproduce, display, modify and distribute your User Content in any medium for any purpose related to our business (including marketing).

  • You confirm that your User Content is accurate, does not infringe any third‑party rights and does not contain unlawful, defamatory, obscene or harmful material.

15.2 Moderation

We reserve the right to monitor, edit or remove User Content that we consider (in our sole discretion) to be unlawful, offensive, defamatory, abusive or in breach of these Terms.

We are under no obligation to pre‑screen User Content or to respond to it.

 

16. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy, which explains:

  • What data we collect,

  • How we use it,

  • Who we share it with, and

  • Your rights under UK GDPR.

By using our site and placing orders, you consent to our use of your data as described in the Privacy Policy.

 

17. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms if the failure or delay is caused by events beyond our reasonable control, including:

  • Acts of God, war, terrorism, pandemic, fire, flood, earthquake.

  • Government restrictions, strikes, labour disputes.

  • Failure of telecommunications, internet, utilities or suppliers.

  • Cyber‑attacks or hacking incidents.

If such an event occurs, our obligations are suspended for the duration of the event, and we will take reasonable steps to minimise its effects.

 

18. Severability

If any provision of these Terms is held by a court to be invalid, unlawful or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

 

19. Entire Agreement

These Terms (together with our Returns Policy and Privacy Policy) constitute the entire agreement between you and us regarding your use of the website and purchase of products, and supersede any prior agreements or understandings.

 

20. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

 

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms to another company (for example, in the event of a sale or restructuring) without your consent, provided your rights are not materially affected.

 

22. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non‑contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales have non‑exclusive jurisdiction, which means:

  • You may bring a claim in the English courts, or

  • If you are a consumer resident in the EU, you may also bring a claim in the courts of your home country if applicable consumer protection laws give you that right.

 

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements or supplier arrangements.

When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

Your continued use of the site or placing of orders after changes take effect constitutes acceptance of the updated Terms.

We recommend you review these Terms periodically.

 

24. Contact Us

If you have any questions about these Terms, please contact us:

Email: 

support@poshpinnacle.com

Address: Sonak Media Ltd, 5 Brayford Square, London, E1 0SG England, United Kingdom.