Privacy Policy

Overview

 

PoshPinnacle, trading under Sonak Media Ltd, registered in the United Kingdom ("we," "us," "our"), respects your privacy and is committed to handling your personal data responsibly and lawfully.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you access our website at www.poshpinnacle.com (the "Site") or use our services. By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described.

PoshPinnacle is based in the United Kingdom and operates globally. This means your personal data may be processed in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU GDPR and other relevant international regulations (such as those applicable in the United States). If you have any questions regarding this Privacy Policy, please get in touch with us at pp@sonakmedia.com or sonky@poshpinnacle.com.

 

Third-Party Websites

Our Site may contain links to external websites operated by partner brands, boutique suppliers, or other third parties. This Privacy Policy applies solely to PoshPinnacle's handling of your data.

We are not responsible for the privacy policies or practices of third-party websites. Before providing any personal information to those websites, please review their respective privacy policies.

 

Information We Collect and How We Collect It

We collect personal data to provide and improve our services, facilitate transactions, and enhance your shopping experience. The information we collect includes:

  1. a) Information You Provide Directly:
  • Account Registration: Name, email address, password, and optional profile details.
  • Order Information: Shipping address, billing address, phone number, payment details (handled by our payment providers), and any other information you submit when placing an order.
  • Communications: Details you provide when contacting us, completing surveys, entering promotions, or signing up for newsletters.
  1. b) Information from Other Sources:

We may receive personal data about you from reputable third parties, such as:

  • Social Media or Single Sign-On (SSO): If you connect your social media accounts to our Site.
  • Marketing and Analytics Providers: Data that helps us understand your preferences, demographics, or interests.
  1. c) Automatically Collected Information:

When you visit our Site, we may automatically collect the following:

  • Cookies and Similar Technologies: Data files to enhance site navigation, remember preferences, and deliver tailored ads.
  • Device Information: IP address, browser type, operating system, time zone, pages visited, and any errors encountered.
  • Analytics and Log Data: Information on how you interact with our Site, such as navigation patterns and referral URLs.

 

How We Use Your Information

We process your personal data for the following purposes and under the following legal bases:

  • To Provide Our Services and Fulfill Orders:
  • Necessary for contract performance. We use your information to process your orders, arrange delivery, and provide you with product updates and after-sales support.
  • Customer Support & Communication:
  • Based on our legitimate interests or contract requirements, we address your inquiries, handle returns, and assist with any issues related to your account or orders.
  • Personalization & Marketing:
  • With your consent or under our legitimate interests, we tailor product recommendations, send promotional offers, and provide content relevant to your interests. You may opt out of marketing communications at any time.
  • Site Improvement & Security:
  • Under legitimate interests, we analyse usage trends, resolve technical problems, protect against fraud, and enhance the overall user experience.
  • Compliance & Legal Obligations:
  • We may use your information to comply with applicable laws, regulations, and lawful requests from public authorities, including verifying your identity for anti-fraud checks.

 

Sharing Your Information

We do not sell or rent your personal data. However, we may share it under limited circumstances:

  • Service Providers:
  • Trusted third-party partners (e.g., payment processors, shipping carriers, IT support, analytics providers, marketing agencies) that assist in fulfilling orders, processing payments, maintaining our IT infrastructure, and delivering ads.
  • Compliance & Legal Requirements:
  • We may disclose data if required by law, court order, or governmental authority or if we believe such disclosure is necessary to protect our rights or customers or comply with legal obligations.
  • Business Transfers:
  • In the event of a merger, acquisition, restructuring, or sale of assets, we may transfer your data to the involved parties as permitted by law.
  • Aggregated or Anonymized Data:
  • Non-identifiable data may be shared for research, analytics, or enhancing our product range.

 

International Data Transfers

As a UK-based company serving global customers, your personal data may be processed outside your home country, including in regions where data protection laws differ. When transferring data internationally, we take appropriate measures (such as Standard Contractual Clauses) to ensure that your information receives an adequate level of protection in compliance with the UK GDPR, EU GDPR (if applicable), and relevant local laws, including those in the United States and other major global markets.

 

Your Rights and Choices

Depending on your location and applicable law, including the UK GDPR and EU GDPR, you may have the following rights:

  • Access: Request information about the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure (Right to be Forgotten): Request the deletion of your data under certain conditions.
  • Restriction of Processing: Ask us to pause processing your data in certain circumstances.
  • Data Portability: Obtain a copy of your data in a structured, machine-readable format.
  • Object to Processing: Challenge certain types of processing, including direct marketing.
  • Withdraw Consent: Where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise these rights, please get in touch with us at support@poshpinnacle.com. We will respond within applicable legal timeframes and may request identity verification before proceeding with your request.

 

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period depends on the nature of the information and applicable legal requirements.

 

Safety Measures

We implement industry-standard security measures, including encryption (SSL/TLS) and access controls, to protect your personal data. Although we work diligently to protect your information, please note that no transmission over the internet or storage system can be guaranteed secure.

 

Children's Privacy

Our Site and services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a child under 18 has provided us with personal data, please get in touch with us immediately so we can remove it.

 

Cookies and Similar Technologies

We use cookies, web beacons, and similar tools to personalise your experience, analyse usage, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

Disabling cookies may affect some of our Site's functionalities. For more information, please refer to our Cookies section or contact us for details.

 

Advertising and Third-Party Privacy Policies

We may partner with third-party advertising networks and social media platforms (e.g., Google Ads, Facebook) to display relevant ads and measure their effectiveness.

These third parties may collect information about your interactions with our Site. We encourage you to review their privacy policies for details on how they handle your data and how to opt out of targeted advertising.

 

Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will take effect as soon as it is posted. We encourage you to review this page periodically for the latest information on our privacy practices.

 

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please get in touch with us at any of the following: pp@sonakmedia.com or sonky@poshpinnacle.com.

We will do our best to address your queries and resolve any concerns promptly and in accordance with applicable data protection laws.