Shipping policy
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Shipping Policy
Thank you for shopping with PoshPinnacle. This page explains how we handle processing times, delivery, shipping costs and what to expect once you place an order.
Order Processing Time
Orders are usually processed within 1–2 business days (Monday to Friday). We do not ship on weekends or UK public holidays.
During busy periods or sales, processing may take a little longer. If we anticipate a significant delay, we’ll let you know by email.
As soon as your order has been dispatched, we’ll email you a confirmation with your tracking number so you can follow your parcel’s journey.
Shipping Rates & Delivery Estimates
We work with a small group of trusted delivery partners to get your order to you quickly and reliably. Delivery times below are estimates and may vary based on your exact address, courier workload and customs checks.
Handling time: 1–2 business days (Monday to Friday)
Typical transit times: around 3–7 business days depending on destination and service level.
Order cut‑off time: 2:00 PM GMT. Orders placed before this time enter the processing queue the same business day.
We occasionally offer free shipping promotions. When available, these will be clearly shown at checkout and in your order summary.
| Destination | Shipment Method | Estimated Delivery Time | Indicative Shipping Cost* |
|---|---|---|---|
| United Kingdom | Tracked delivery | Approx. 3–5 business days | From £8.99 (calculated at checkout) |
| European Union | Tracked delivery | Approx. 5–10 business days | From £8.99 (calculated at checkout) |
| United States | Tracked international | Approx. 7–12 business days | From £14.99 (calculated at checkout) |
| Canada | Tracked international | Approx. 7–12 business days | From £15.99 (calculated at checkout) |
| Australia | Tracked international | Approx. 7–15 business days | From £17.99 (calculated at checkout) |
| UAE | Tracked international | Approx. 7–15 business days | From £19.99 (calculated at checkout) |
*Final shipping fees are shown at checkout and depend on your country, order weight and any current promotions.
Where We Ship From
We partner with fulfilment centres in the UK and across Europe. Your order may be dispatched from different locations depending on the brands and sizes you select. This helps us keep delivery times reasonable and reduce unnecessary stock movements.
Customs, Duties & Taxes
Orders delivered within the UK and the European Union are usually not subject to additional import duties. For deliveries outside the UK/EU, your order may be subject to local customs duties, taxes and courier handling fees, which are set by your local authorities.
These charges are not included in our prices or shipping fees and are the responsibility of the recipient. If you refuse to pay customs charges and the parcel is returned or destroyed, any refund may be reduced to account for unrecoverable shipping, customs and handling costs.
Order Acceptance & Security Checks
We reserve the right to accept or reject any order. In some cases we may need to carry out routine checks to protect against fraud, such as confirming your billing details or contacting you for additional information.
If there is an issue with your order (for example, an address problem or pricing error) we will contact you using the email address provided at checkout. If we are unable to resolve the issue, we may cancel the order and issue a refund.
After You Place an Order
Once your order is received, you’ll get an email confirmation with your order number and summary. If you don’t see it in your inbox, please check your spam or promotions folder.
When your order has been dispatched, we’ll send a second email with your tracking link so you can follow its progress. If you have any questions about shipping or tracking, our team is here to help at support@poshpinnacle.com.
