Shipping and Delivery
1. Overview and Eligibility
Free Express Shipping: Enjoy free express courier shipping on all orders over £1000.00.
Standard Shipping: Standard shipping rates apply for orders below £1000.00 and are calculated at checkout.
Applicability: This policy applies to all orders placed via our website and is aligned with our Google Merchant Center data to ensure consistency and transparency.
2. Shipping Regions and Estimated Delivery Times
Within Europe: Orders are typically delivered within 1–2 business days.
Outside Europe (e.g., North America, Asia): Orders generally arrive within 3–7 business days.
Other Regions: Delivery times may vary based on location. For regions not specified above, please contact customer support at support@poshpinnacle.com for details.
Important Note: All estimated delivery times begin when your order is dispatched. Delivery times may vary due to customs clearance, local courier delays, or unexpected events. These timeframes are provided as guidelines only and cannot be guaranteed.
3. Order Processing and Cut-Off Times
Daily Processing: Orders received before our daily cut-off time (e.g., 2:00 PM GMT) are processed on the same business day. Orders received after the cut-off time will be processed on the next business day.
Volume & Unforeseen Delays: Processing may be delayed during periods of high order volumes or unexpected events. In such cases, we will email you to notify you promptly.
4. Shipping Carriers and Tracking Information
Trusted Carriers: We use reputable carriers such as FedEx, UPS, and DHL Express to ensure the timely and secure delivery of your order.
Tracking: Each shipment is assigned a tracking number. Once your order is dispatched, you will receive an email containing tracking details so you can monitor its delivery status.
5. Shipping Charges and Additional Fees
Standard Shipping Costs: Shipping fees for orders under £1000.00 are displayed at checkout and are calculated based on product weight, dimensions, and destination.
Additional Surcharges: An additional surcharge may apply to heavy or oversized items or delivery addresses outside standard courier routes. If a surcharge is necessary, we will contact you immediately so you can decide whether to proceed with your order or cancel it.
Customs, Duties, and Taxes: Applicable VAT and taxes are included at checkout for orders within the UK and select EU regions.
Customers in other regions (e.g., USA, Canada, Australia) may incur additional duties, import taxes, or handling fees imposed by local authorities. These fees are the customer's responsibility. We recommend checking with your local customs office before placing your order.
6. Handling Delivery Issues and Delays
Communication: If unforeseen delays occur—such as those caused by weather, customs procedures, or courier issues—we will email you as soon as possible to inform you.
Issue Resolution: Should you experience any problems with your delivery (e.g., missing, delayed, or damaged items), please contact our customer support at support@poshpinnacle.com. We are committed to resolving issues promptly and may arrange a replacement, refund, or other appropriate solution.
Our Warehouse Locations
We operate a network of strategically located warehouses to ensure prompt and efficient order fulfilment. Your order is automatically routed to the warehouse nearest to your shipping address. Our warehouse network includes:
Australia: Sydney
Germany: Salzburg
Italy: Beati, Como, Florence, Genova, Giuseppe, Milan, Milano, Piacenza, Rome, Modena
Sweden: Jönköping (Bankeryd), Jönköping, Stockholm
Spain: Alicante
USA: Florida, Minnesota
This extensive network allows us to manage inventory effectively and deliver your orders quickly, no matter your location.
7. Policy Transparency and Consistency
Consistency: This Shipping & Delivery Policy is published on our website and fully aligns with the shipping details provided in our Google Merchant Center data to ensure consistency.
Updates: We are committed to keeping this policy up to date. This page will promptly reflect any amendments to maintain complete customer transparency.
8. Amendments
We reserve the right to modify this policy as needed. Any changes will be updated on this page and will take effect immediately upon posting.
If you have any further questions or require additional assistance, please get in touch with us at:
Email: info@sonakmedia.com | support@poshpinnacle.com | info@poshpinnacle.com
By choosing PoshPinnacle, you agree to this Shipping & Delivery Policy and our commitment to providing a secure, transparent, and customer-focused service.
